Capstone Edge College

To our dear Capstone students and Staff,

We now have the Help Desk Training available for students and soon to follow for our Administration staff.

The training module for students are HDT101. This is exclusively a training course on the basics on our support page - https://support.capstoneec.ca. This will teach our students on how to create tickets, view tickets and follow up on their tickets. This will ensure that we have 1 ticket per student per concern. We are trying to eliminate having a lot of tickets for the same student and same concerns.

Our students can also directly get in touch with their instructors thru the catergory - "Teacher's Attention - (instructor's name)" and instead of just emailing your instructor, you can now create a ticket directly sending them a message regarding your concerns with their course/module etc.

We also have HDT102 for our instructors and administration staff to also give them training on how to answer our concerns. This willl be available as soon as possible for them to properly assist our students.

Please take advantage of this and again although this is not part of your curriculum, we can do well creating a process to make assisting our students efficiently as possible. There is also a survey at the end of this module/training course and we appreciate any feedback from you. We only ask that we all refrain from foul language or any demeaning comments, lets make this as constructive as possible to further develop Capstone.

Thank you.

IT/Help Desk/ Administration

To our dear Capstone students,

It has been brought to our attention that there are students that are creating fraudulent imitation of Capstone Edge College documents.

Any student requiring official documents for the purpose of employment and/or personal use, must go thru the proper channels.

Please note that any CEC Online Platform Documents with Ms. Monique Montalbo's signature dated from Sept. 16th, 2023, onwards, are all null and void and we will not be recognized as a legitimate document(s) of CEC Online Platform as she and other personnels are no longer part of Capstone.

Students needing the official documents will need to reach out to Ms. Analiza - Students Success Manager and to Ms. Cherrie - Students Success Coordinator for any CEC Documents or Ms. Rachelle- Students care coordinator for TOR/Certificates and Ms. RJ for Practicum documents and/or create a ticket for any issues, concerns, document requests.

The College will not condone such acts of dishonesty.

Please be guided accordingly.

To all our Dear Capstone students,

Based on the information received from Alberta Student Aid updates. Please read it carefully as we have so much information that is overwhelming.

1. Students who have already completed their program of study with Capstone Edge College and who received letter / mail of '' never attended' from Alberta student Aid / NSLSC

Requirement: To Personally upload the underlisted in their personal profile on Alberta student Aid portal, same way they uploaded spousal consent form / any other documents when they applied for the student loan:

a, Enrollment confirmation letter issued & signed by Capstone Edge College

b. Certificate / diploma of completion issued & signed by Capstone Edge College

2. Students who are currently studying with Capstone Edge College and who received letter / mail of '' never attended’ from Alberta student Aid / NSLSC

Requirement: To personally upload the underlisted in their personal profile on Alberta student Aid portal, same way they uploaded spousal consent form when they applied for the student loan:

a.     Enrollment confirmation letter issued & signed by Capstone Edge College

3. Students who are currently studying with Capstone Edge College or already completed their program BUT DID NOT receive letter / mail of '' never attended’ from Alberta student Aid / NSLSC.

Requirement: Nothing is required from such students

4. The end dates of the underlisted in #1 & #2 above, must match, it must also match the end date in the student's profile on Alberta student Aid portal , but if any extension is required due to student's failure to complete the program at the specified end date, then a FORM B will be required to be completed by the student and sign by Capstone Edge College for onward mailing to Alberta Student Aid Loan Centre at Mississauga., Ontario.

a, Enrollment confirmation letter issued & signed by Capstone Edge College

b. Certificate / diploma of completion issued & signed by Capstone Edge College

5.All students waiting for the 2nd chunk disbursement of their funds.

Requirement: Nothing is required from such students.

To obtain the official Enrollment confirmation letter, we are requesting all students to provide the Application Summary and Award letter to administration@capstoneec.ca. Make sure you provided all the necessary documents.

Let me know if you have any questions.